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    industry updates9

    Important and up to date news regarding the insurance industry.

    Carrier Updates

    Cigna Salesforce Update

    As you may be aware, Cigna Medicare planned on changing their CRM platform from eAgent to Salesforce for the 2020 AEP. In haring agents concerns around timing and training, they have decided to postpone the launch until after AEP to ensure a smooth transition.

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    Humana Enrollment Hub Downtime

    Based on system upgrades planned for this weekend, Enrollment Hub will be unavailable from Friday, August 9th 5 p.m. EST until Monday, August 12th at 8 a.m. EST. 

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    BlueCross BlueShield of South Carolina Will Pay ACA Commissions During SEP

    Good news! BlueCross BlueShield of South Carolina will pay commissions on Affordable Care Act Plans (ACA) policies sold during Special Enrollment Periods (SEP) with effective dates of Sept. 1, 2019 and later.

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    SureBridge Global Network Outage

    SureBridge's network will be getting an update on Wednesday, July 10th, and will be unaccessible for three hours.

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    Aetna eBulletin July 1, 2019

    Aetna's eBulletin for July 1st, 2019 has important information including a new agent services phone number, a temporary freeze for contracting, and Independence Day office closing.

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