Group Insurance Customer Service
- Responds to the client or insured's service needs within 24 hours
- Investigates claim and administration inquiries
- Assists in client billing administration
- Assists with employee benefit changes and updates
- Provides direct access to insurance carriers
- Maintains up-to-date knowledge of ever-changing benefit regulations
- Advises on the impact of current issues and regulatory activities
- Provides guidance on proper human resource procedures
- Coordinates new hire enrollments and communication
