Group Insurance Customer Service

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• Responds to the client or insured's service needs within 24 hours
• Investigates claim and administration inquiries
• Assists in client billing administration
• Assists with employee benefit changes and updates
• Provides direct access to insurance carriers
• Maintains up-to-date knowledge of ever-changing benefit regulations
• Advises on the impact of current issues and regulatory activities
• Provides guidance on proper human resource procedures
• Coordinates new hire enrollments and communication