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Carrier Updates

If you’re “ready to sell” for 2019, you can now pre-order enrollment kits for 2019 Aetna and Aetna Coventry Medicare plans (MA/MAPD, PDP). Through this pre-ordering opportunity, you can order an initial amount of kits for the early weeks of the Annual Election Period (AEP).

Monthly kit-ordering limits remain the same. Requests over the kit-ordering limit will require additional approvals from the Aetna market sales teams. Please know that requested quantities over the kit-ordering limit may be reduced upon review.

Remember, per CMS requirements, agents may not solicit or accept enrollment forms for new enrollments or plan changes for 2019 prior to the beginning of the AEP on October 15, 2018. In addition, you’re not permitted to market or advertise 2019 plans/benefits until October 1, 2018.

To pre-order your 2019 enrollment kits you have to:

  1. First, make sure you’re ready to sell for 2019. (Please wait at least 48 hours after becoming ready to sell to pre-order kits.) Also, make sure you order your kits following the instructions listed below. (If you try using a link you saved or bookmarked from last year, it may not work.)

  2. Login to Producer World. Go to the Individual Medicare page, scroll down and then click “Order Enrollment Kits.”

  3. Next, login to the enrollment kit-ordering site using your National Producer Number (NPN). Then follow prompts to order your materials.

When will you receive 2019 kits?

Initially, Aetna holds all kit pre-orders we receive. Then in mid-September they begin processing them in the order received (“first in, first out”). The target delivery date for all pre-ordered 2019 kits is October 1 or sooner.

You are encouraged to order your kits early to ensure you get them as quickly as possible. Note: You’ll receive an email notice when your order is shipped. Kits are shipped by UPS Ground. Overnight shipping and P.O. Box delivery are not available.

If you need additional 2018 kits to finish out the 2018 selling season, please order them soon, following the instructions listed above. Ordering them later in the year could cause delays.