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Carrier Updates

Incorrect marketing letters were sent in Northern California, Montana, North Dakota, and Minnesota.

Northern California - Incorrect Zero Dollar Premium Mailer Sent

Please be advised that Humana sent an incorrect mailer to the following Northern California counties:

  • Contra Costa
  • San Joaquin
  • Santa Barbara
  • Stanislaus
  • Venture

The mailing stated that Humana had a $0 premium product in their area which was incorrect.  Humana will be mailing a letter to the impacted individuals explaining this error.  This may prompt questions from our members.  If you receive inquiries about this mailer, please apologize for any inconvenience this may have caused and inform the consumer that they  can disregard the letter.  If the consumer wants to learn more about their Humana Medicare Advantage plans you may discuss plan(s) within their appropriate zip code location.

Montana - Incorrect Cost Plan Exit Letter Sent

Please be advised that Humana sent an incorrect mailing to individuals in MT indicating cost plans are exiting in error.  Humana will be mailing a letter to the impacted explaining this error.  If you receive inquiries about this mailer, please apologize for any inconvenience this may have caused and inform the consumer that they  can disregard the letter.  In 2018 currently there are no cost plans offered in MT.  In 2019 no cost plans will be offered in MT. 

North Dakota - Incorrect Cost Plan Letter Sent

Please be advised that Humana sent an incorrect mailing to individuals in ND indicating cost plans are exiting in error.  Humana will be mailing a letter to the impacted individuals explaining this error.  If you receive inquiries about this mailer, please apologize for any inconvenience this may have caused and inform the consumer that they can disregard the letter.  If the consumer has questions about their existing Cost Plan coverage, please ask them to contact their current Cost Plan provider.  Cost Plans will continue to be available in North Dakota in 2019.

Minnesota (Limited Counties Only) - Incorrect Cost Plan Exit Letter Sent

Please be advised that Humana sent an incorrect cost plan exit mailer to the MN counties noted below. Cost Plans are NOT exiting in these counties in 2019.

  • Aitkin
  • Carlton
  • Itasca
  • Kanabec
  • Lake
  • McLeod
  • Meeker
  • Mille Lacs
  • Pine
  • Pipestone
  • St. Louis

Humana will be mailing a letter to the impacted individuals explaining this error.  If you receive inquiries about this mailer, please apologize for any inconvenience this may have caused and inform the consumer that they  can disregard the letter.  If the consumer has questions about their existing Cost Plan coverage, please ask them to contact their current Cost Plan provider.
 
Humana DMS agents are prepared to explain Humana‚Äôs mailing error and provide the appropriate guidance on the correct product offering.