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Carrier Updates

Aetna's telephone interview and voice signature phone lines are temporarily unavailable.

The telephone interview phone line is temporarily unavailable and Aetna is working to restore service as quickly as possible. They recommend submitting your new business applications without conducting a point of sale telephone interview or Final Expense Jet Pre-Approval to minimize this inconvenience.

The automated voice signature phone line is also unavailable at this time. You can use one of the following alternatives while Aetna works to restore service:

  • Wet signature
  • Electronic signature
  • Security question (available on Aetna Quote & Enroll tool)