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Carrier Updates

Here’s how you can download your members’ ID Cards. Please be advised that ID cards were sent out LATE and will be arriving shortly. Please do not click the order key.

After you logs into the Producer Toolbox, you'll need to access the NEW PORTAL, NOT LEGACY. There is an orange box that says, “ Preview the new, Reinvented Producer Toolbox”

  • A new browser will open
  • Click on Member and the “View Details” button
  • Scroll down and click the orange “ID Card” button
  • Click the “Download” under the picture of the ID card
  • PDF of the ID Card will open in a separate browser. If the pop up comes up asking to save, click the drop down and select “Save As” to save file to your computer and then open PDF.
  • **** As cards are still in the mail, please do not instruct agents to order new ID cards****

Broker support is experiencing extremely high call volume. Please email your questions to them at [email protected]. You will have an answer within 24 hours. PLEASE MAKE SURE TO INCLUDE MEMBER NAME, DOB AND MEDICARE ID or MEMBER ID.