It has come to Liberty Bankers Life attention that a system’s error resulted in premium payment being withdrawn from Liberty Bankers Life policy holders’ bank accounts twice. This “double draft” only impacted active contract holders with a draft date of 01/01/2019.
Liberty Bankers Life apologizes for any inconvenience this may cause your clients. Their bank is in the process of reversing the erroneous transactions, which will result in a refund of the duplicate premium.
If your client incurs any overdraft fees specifically related to this duplicate draft, please have your client provide Liberty Bankers Life a copy of their bank statement, noting their contract number. Their fax number is 844-770-2400, or they may mail them at P.O. Box 15357, Clearwater, FL 33766-5357.