To better serve you and your customers, Ameritas is upgrading technology throughout 2019.
Beginning June 5, you and your agents will see cosmetic changes on your commission statements.
Enhancements to the member portal will include:
- a one-stop login for members to access ID cards, plan benefit summaries, explanation of benefits, claims status and payment details
- a more secure online environment
To move thier current members to the enhanced online experience, Ameritas will turn off the current administrative member portal (star.ameritas.com) on June 5th.
- Members previously enrolled in an Ameritas individual dental and/or vision plan who visit star.ameritas.com between June 5th and June 16th will get a message letting them know we’ve moved the site and it will be available June 17th.
- Members who enroll in an Ameritas plan on June 5th or later will have access to the new one-stop member site at ameritas.com.
Please note that your websites may experience intermittent accessibility in the morning of June 5th. Thank you for your patience as Ameritas advances their online tools.
Ameritas is always looking for ways to improve their customers’ online experience, and together they are building a strong, prosperous future.