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Carrier Updates

Carrier Updates

Attention Aetna Agents!

Please be advised that the AHIP and Aetna certification website will be down on 4/20/17 at 1:02 AM EDT and will be brought back on line on 4/24/17 at 8:00 AM EDT

Alert! HHS OIG Hotline Scam


The U.S. Department of Health and Human Services (HHS) Office of Inspector General (OIG) Hotline telephone number is being used as part of a scam.  The scam involves a group making calls to beneficiaries posing as representatives of the hotline in order to obtain personal information.  The HHS OIG Hotline was started for inbound calls only and does not make outbound calls.


If a member reports having been contacted by the HHS OIG Hotline:

  • Let them know the HHS OIG Hotline is aware of the issue and are working to resolve it
  • Ask them to report the information through the HHS OIG Hotline at 1-800-HHS-TIPS (447-8477) or via email at [email protected]
  •  If the caller wishes to file a complaint, advise them to contact the Federal Trade Commission 1-877-FTC-HELP (382-4357)
  • Apologize for any inconvenience or confusion

Important Update From Aetna: Pre-Appointment Requirements

***Announcement from Aetna Senior Supplemental Insurance ***   Effective March 20, 2017, agents will be required to have an active appointment before submitting new business for the first time in the following states: Alabama, Kentucky, Louisiana, Montana, Ohio, Pennsylvania, Utah, Vermont, and Wisconsin.

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Attention WellCare Agents!

*** Important Notice For All WellCare Producers***  WellCare would like to inform all of its producers that some applications submitted may have been sent to an incorrect fax number and/or mailing address and were not received by WellCare. If an application has been sent to an incorrect 

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UnitedHealthcare Medicare Update

UnitedHealthcare Medicare Solutions is proud to be a strong, stable health insurance choice for agents around the country. UnitedHealthcare is amending its Medicare Solutions agent/agency contracts to reflect the following: 

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