Training for plan year 2017 Federally-facilitated Marketplace (FFM) agent and broker registration is available on the CMS Enterprise Portal.
Training is offered by CMS on the Marketplace Learning Management System (MLMS), and through the two CMS-approved vendors: America's Health Insurance Plans, Inc. (AHIP) and the National Association of Health Underwriters (NAHU).
CMS-approved vendors are required to cover, at a minimum, the same topic areas as are covered in the MLMS training, and may be able to offer you continuing education unit (CEU) credits, depending on the state in which you are licensed. Vendors may charge a fee for taking their training.
As in previous years, the MLMS training is free. Agents and brokers must access both the MLMS and CMS-approved vendor training via the CMS Enterprise Portal. For a better user experience CMS suggests the best days and times to access registration and training are Monday through Friday, between 5:00 PM and 11:00 AM Eastern Time, and on the weekends.
For more information on plan year 2017 FFM registration and training, visit the Agents and Brokers Resources webpage, where you will find information and links to resources that will help you complete registration so you are eligible to assist consumers when the Open Enrollment period starts on November 1.
- For information about the FFM agent and broker program, contac the Producer and Assister Help Desk via email at [email protected] or call the Agent and Broker Call Center at 1-855-267-1515 and select option "1."
- Direct questions about a client's Individual Marketplace plan to the Marketplace Call Center at 1-800-318-2596
- Direct questions about Small Business Health Options Program (SHOP) Marketplace coverage to the SHOP Call Center at 1-800-706-7893.