Aetna: Members May Receive A Letter About NationsBenefits Security Breach

Some Aetna Medicare plans include benefits administered by a company called NationsBenefits or one of its affiliates (“the company”). Specifically, the company administers the hearing aid benefit, as well as the Extra Benefits Card benefit, on some plans. 

Recently, NationsBenefits learned that a third-party vendor they used to securely exchange files with certain health plans, experienced a data security incident.

The security breach impacted members whose plans include the NationsHearing hearing aid benefit or the Nations Extra Benefits Card benefit.

What you need to know: Member communication

  • Impacted members will receive a letter from NationsBenefits. View a sample of the member letter. Letters began mailing on April 27.
  • The letter explains what happened, what information was involved, and how NationsBenefits has addressed the issue. It also includes general information about identity theft protection.

Please reassure members that the breach did not include any member Social Security numbers. However, members should remain vigilant for incidents of fraud and identity theft by reviewing credit card account statements and monitoring their credit report for unauthorized activity.

Here are some talking points you can use to help answer questions. 

For more information on the security breach, members can call NationsBenefits at the number included in their letter. Or they can call Aetna Medicare Member Services for general information as well.

If you have any questions, call us today at 866-568-9649!


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