CHC services have been partially restored with Humana, allowing Humana’s Enrollment Department to resume Medicaid eligibility verification processes. For many beneficiaries, this verification was paused during the CHC outage. With the eligibility verification resuming, Humana will deny enrollment requests if Medicaid eligibility cannot be verified.

The Great Western Insurance Company, a subsidiary of Wellabe, announced that multifactor authentication will be coming to the agent portal, limiting access to the portal from 8 a.m. on June 29 until 8 a.m. on July 1. Agents will not be able to login or view information stored on the portal during this window.

Philidelphia American Life Insurance Company (PAL), a New Era Life Insurance Company subsidiary, is expanding the availability of Specified Disease Plus insurance policies to clients in Kentucky.

Humana recently introduced its updated process for agents to submit underwritten applications for Medicare Supplement Plans. The new process includes Humana's Enrollment Hub to streamline the process and get real-time underwriting. 

Some Aetna CVS Health® clients are receiving emails from Signify Health encouraging them to schedule a Healthy Home Visit. If you receive this email read it thoroughly and reach out to your agent or Signify Health for more details.

The Healthy Home Visits program is offered at $0 to select Aetna CVS Health Individual and Family Plan members who may benefit most from additional care. It is not offered to all members.

Agent Tools Updates Scheduled for June 14, 2024