Privacy Policy For Messer Financial Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. 

What personal information do we collect from the people who visit our website?

We may collect or receive the categories of personal information listed below, which may depend on the products or services you may use, as well as your device and account settings. Not all categories of personal information will be collected or received about every individual.

  • Basic Personal Identifiers, such as name, telephone number, physical address, email address, government-issued identifiers, and signatures
  • Device and Online Identifiers, such as account login information, Mac address, IP address, cookie IDs, mobile ad IDs, and social media information
  • Internet and Other Network Activity Information, such as information about your browsing or search activity as well as your interactions with our websites, mobile applications, emails, or advertisements such as keystroke patterns (these tell us if it’s you who is interacting with us, or a bot)
  • Communications: Communication details (such as the content of emails, text messages, or other communications), call logs, and calendar information, where Messer is a party to the exchange
  • Demographic Information, such as age, gender, citizenship, ethnicity, date of birth, family or marital status, household income, education, professional and employment information, family health, number of children, number of cars owned, and software or virtual assets owned
  • Financial Information, such as credit or debit card numbers and financial account numbers

Do not enter any personal information that you do not feel comfortable providing. 

When do we collect information? 

We may obtain and combine personal information from different sources, collected online and offline, including information from third-party sources across different types of technology and devices.

Provided Directly by You or a Member of Your Household

When you visit us online, you may share different types of personal information with us when you engage in the activities below:

  • Conduct a transaction online or request a service where we collect information
  • Create an account on one of our websites or mobile services
  • Request customer service or contact us
  • Interact with various types of technologies, applications, and features
  • Post a rating, review, or other user-generated content on one of our websites or mobile services, or post a review or comment on one of our social media pages
  • Use features of our websites or mobile services that enable us, with your consent, to access the camera, microphone, or contacts on your computer or mobile device to provide you with functionality, such as voice search, scanning QR codes for online search, or importing your mobile contacts. You must give us your permission before we access these features, and you can opt out of providing access to them at any time by adjusting the settings on your device.

Collected Through Automated Means

We may obtain personal information about you such as device and online identifiers and internet or other network activity information via automated means through your use of technology, such as when you visit our websites or use our mobile applications or services, or click on advertisements or links in emails you receive from us.

Also, depending on your device’s settings, we may collect precise geolocation information. You can control our ability to do this by adjusting the location-sharing settings on your mobile device at any time. You also may adjust your mobile device’s Bluetooth settings to disable the sharing of Bluetooth location-related data.

Obtained from External Third-Party Sources

We may obtain personal information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our services, increase the appeal and relevance of advertising, and to prevent or detect fraud. We also may obtain device and browsing information, from third parties for marketing purposes.

How do we use your information? 

When you register on our website or respond to a marketing communication, we may use the information you provided to allow us to better serve you and respond to customer service needs and requests. 

We use personal information to provide you with products and services and to operate and improve our business. For example, we use it for:

  • Performing services, including maintaining or servicing accounts, providing customer service, verifying customer information, processing payments, providing analytics services, or providing similar services
  • Performing and providing advertising and marketing services, including targeted advertising
  • To conduct auditing and monitoring of transactions and engagement, including auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
  • Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us
  • Helping to ensure security and integrity and prevent fraud
  • Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them
  • Debugging to identify and repair errors
  • Conducting business analysis, such as analytics, projections, identifying areas for operational improvement
  • Conducting research and development, including undertaking internal research for technological development and demonstration
  • Fulfilling our legal functions or obligations

To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

How do we protect visitor information? 

Our website is scanned on a regular basis for security vulnerabilities to make your visit to our website as safe as possible. We implement a variety of security measures including data and connection encryption to protect and maintain the information you may have provided. 

Do we use 'cookies'? 

Our website uses Google Analytics to help us provide you with the best user experience possible. Google Analytics uses cookies to anonymously capture information about your visit to our website. 

Viewing our website does not require cookies to be enabled. However, cookies are required when logging into your account. 

Third-Party Disclosure 

Unless required by law, we do not sell, share, or otherwise transfer your personally identifiable information to third parties without providing you with prior advance notice. This does not include website hosting vendors such as Amazon Web Services, which are restricted by agreement from accessing or sharing your information. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

How Can You Set Your Preferences?

For marketing communications, we use an:

  • Opt-in standard for automated phone and text messages, and for disclosing personal information with companies outside of our Messer to promote their products and services through direct marketing. Opt-in means we will only conduct the activity with your consent. 
  • Opt-out standard for email, mobile service (in-app) notifications, and postal mail.

You may withdraw your consent if you would like to stop receiving marketing communications. Please communicate your marketing communications requests directly to us or through a third party authorized to act on your behalf by:

  • Using the Contact Us section below, providing the types of communications you would like to receive or not receive, and your contact information.

For email requests, it may take up to ten days for us to process your requests. For requests related to telephone calls, text messages, mobile service notifications, and disclosing information with your consent, it may take up to 30 days. If you adjust your postal mail preferences, it may take six to ten weeks before you stop receiving mail because postal mailings are prepared many weeks in advance.

Regardless of your marketing communication preferences, we may still contact you for transactional or informational purposes, such as customer service, reminder or service notices, recalls, or other necessary information.

External Third-Party Websites 

Occasionally, we may include links to third-party websites which are governed by the privacy policies of those external websites. We, therefore, have no responsibility or liability for the content and activities of these third-party websites.  

We want to improve your online experience and make it easier to discover new products and services through our Sites. We may provide you with links to other online services (such as websites or social media platforms) and may include third-party features such as apps, tools, widgets, and plug-ins. We may not own or control these linked online services or third-party features, and we are not responsible for the information practices of the third parties that have ownership or control over them. In some cases, these third parties operate independently from us, which means their privacy practices are not covered in this Notice. We recommend that you review their privacy statements to learn about these third parties' privacy practices, including details on the personal information they may collect about you.

California Online Privacy Protection Act 

Our website respects do-not-track signals sent by browsers. 

According to CalOPPA, we agree to the following: 
Users can visit our site anonymously 
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. 
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above. 

Users will be notified of any privacy policy changes: 

  • On our Privacy Policy Page 

Users are able to change their personal information: 

  • By emailing us 
  • By calling us 

COPPA (Children Online Privacy Protection Act) 

We do not specifically market to children under 13 years of age. 

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

Mailing Address: 2401 Sardis Road N, #110
Charlotte, NC 28227
Email Address: [email protected] 
Phone Number: 866-568-9649 

Last Edited on 2024-05-29

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Or call us at 866-568-9649.

Main Office:
2401 Sardis Road North, Suite 110
Charlotte, NC 28227

Texas Office:
9441 Lyndon B. Johnson Fwy Suite 512
Dallas, TX 75243

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180 Canal Place
Philadelphia, MS 39350

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