News & Blog

United Home Life has a New Feature in their Agent Portal!

United Home Life/ United Farm Family Life is excited to announce their Agent Portal now includes a Secure Message Center! This new feature allows you to communicate with United Home Life in a secure and encrypted environment, ensuring the confidentiality and privacy of all messages exchanged. 

Disaster SEPs in FL, GA, IL, NY, SC, and TN

This is an important announcement for agents with customers in Florida, Georgia, Illinois, New York, South Carolina, and Tennessee and for those with business in those states. The counties below are under a federal or state designated SEP due to an emergency.

 Please note: A disaster SEP application is only valid while the SEP declaration is in effect. If an end date is not listed below, please refer to Cigna's Ongoing SEP tracker in Producers’ University for the most up-to-date information. Any SEP applications submitted outside of that SEP’s declaration date will be rejected.

The Medicare Advantage OEP. Here's what you need to know!

The Medicare Advantage OEP is from January 1 through March 31! During this time, clients currently enrolled in Medicare Advantage can switch to another Medicare Advantage Plan with or without drug coverage or drop their Medicare Advantage Plan and return to Original Medicare. For more details, read below:

Medicare Advantage Open Enrollment Period (OEP)

  • Who can enroll during the OEP?
  • Only clients currently enrolled in a Medicare Advantage (MA) plan can use the OEP. Ensure you understand your enrollee’s current coverage status before reviewing plan options with them. During the OEP from January 1 - March 31, MAPD and MA-only members can switch to:
    • An MAPD plan
      • An MA-only plan
      • Original Medicare (with or without a stand-alone PDP plan)
  • Who can't use the OEP?
    • Clients currently enrolled in a stand-alone PDP and those in Original Medicare cannot use the OEP to change their plan.
  • Is there a limit to prospects' choices during the OEP?
    • MA/MAPD clients can make only one plan choice during the OEP. Once they choose their plan and their new plan takes effect, they can't use the OEP again, even before the March 31 deadline. Find out if your MA/MAPD member has already used their one plan choice during OEP.
  • Where can I find additional rules and information?
    • Medicare Advantage organizations and Third-Party Marketing Organizations (TPMOs) are subject to specific restrictions regarding who they market to and how they market during OEP. Refer to CMS's Medicare Communications and Marketing Guidelines for details. Get more information on OEP here.

Accessible Format Special Election Period (SEP)

  • What is the Accessible Format Special Election Period (SEP)?
    • The Accessible Format SEP (enrollment code ACC) is considered a SEP for "exceptional conditions." It is intended to support clients who need their CMS/Medicare Advantage (MA) materials provided in an accessible format but experience a delay in receiving them.
  • When can this SEP be used?
    • The SEP begins at the end of the election period, during which the enrollee sought to make an election. You may only use this SEP when all of the following conditions are met:
      • The enrollee requested that required notices or information be provided in an accessible format such as large print, Braille, or audio.
      • They do not receive the material within the same timeframe that CMS/the MA plan provided the material to other individuals who did not request an accessible format.
      • The enrollee consequently had less time than other enrollees to make an enrollment decision during a given election period.
  • What additional information must you obtain for this SEP?
    • If this SEP is used, you must obtain information from the enrollee regarding the general content and format of their requested material so that these details can be retained as part of the recorded enrollment call. 


Rush Hospital System Joins Molina's Network for 2024!

Don't miss the exciting news! Rush Hospital System is now part of Molina's Network for 2024, ensuring even greater healthcare access and options for your clients! Rush Health is a clinically integrated network of providers, facilities, and hospitals across Illinois. With 2,000+ medical professionals rank among the state’s very best in quality and work together to ensure your clients meet their care goals.


A little bit about Molina

A brief overview of Molina reveals its rich history since 1980, offering managed healthcare services under Medicaid, Medicare, and Marketplace programs. Molina boasts an impressive 5.2 million members, and stands at the 126 position in the Fortune 500.

For residents of DuPage, Kane, Kendall, and Cook Counties, Molina provides the lowest-cost silver plans.


Their highlights for the silver plan include the following:

  • Molina Silver 8 100 Plan with a monthly $1 premium
  • NEW! Molina 12 100 with first 4 free PCP or MH visits also with a monthly $1 premium


All Molina Plans Include the following:

  • "My Health Perks" - Each member (must be of an age 18 or over) can earn up to $200 in gift cards per year with over 180+ gift card vendors to choose from
  • 24/7 Telehealth Virtual Care and the 24/7 Nurse Advice Line
  • Preventative Drugs for $0
  • Preventative Screenings for $0

For more information on the 2024 Illinois Heat Map, click here!

For a breakdown of Broker Commissions & Bonuses, click here!

To access Molina’s Marketplace Sales Manager Contact Info, click here!



If you have any questions or concerns, please refer to the below contact support units.

Molina’s Broker Support Unit

Phone: (855) 885-3179 

For Molina’s Broker Services: Option 1 or This email address is being protected from spambots. You need JavaScript enabled to view it. 

For Molina’s Broker CARE Team: Option 2 or This email address is being protected from spambots. You need JavaScript enabled to view it. 

For Commission Questions with Molina: Option 3 or This email address is being protected from spambots. You need JavaScript enabled to view it.

For Contracting Questions with Molina: Option 4 or This email address is being protected from spambots. You need JavaScript enabled to view it.


Ambetter Health Louisiana Appointment Change for 2024

An important announcement from Ambetter Health:

AHIP Study on the Advantages of MA Over Medicare

More than 32 million seniors and people with disabilities choose Medicare Advantage (MA) because it delivers better service, better access to care, and better value. Medicare Advantage has been proven to provide better access to preventive health care, helping to reduce disease risk and detecting illnesses at an early stage.


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2401 Sardis Road North, Suite 110
Charlotte, NC 28227

Texas Office:
9441 Lyndon B. Johnson Fwy Suite 512
Dallas, TX 75243

Mississippi P&C Office:
180 Canal Place
Philadelphia, MS 39350

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