Humana's Last- Minute Application Tips and Rules

With the end of AEP right around the corner, Humana has some last minute application topics.

If you need a last minute paper application enrollment, the downloadable, printable SOA, Standard Application, DSNP Application, and CSNP Pre-qualification forms are attached.

Sometimes during the last day of an enrollment period, Humana systems are overloaded by the volume of activity.  If this happens, and you need to use Enrollment Hub for an Electronic or Telephonic Signature for a last minute enrollment, please try using this link to access Enrollment Hub Directly (instead of through Vantage):

ENROLLMENT HUB DIRECT PATHWAY

Here are a few reminders on Signatures for last minute applications

• Paper Applications signed and dated 12/7/2023, but not received by Humana until 12/8/2023 or after

• These applications will be accepted.  The fact that you the agent have the application in hand, signed on 12/7 by the beneficiary, makes it a Valid AEP Application

• Paper Application signed and dated 12/8/2023 or later

• These applications have missed the 12/7 deadline for AEP, and therefore cannot be accepted with an AEP election code.  They would require a valid SEP to be approved.

• Email Signature / Text Signature completed at 11:59 PM on 12/7/2023

• Because the application was signed before the end of AEP, these applications are Valid AEP Applications and will be accepted with AEP election code

• Email Signature / Text Signature completed at 12:00 AM on 12/8/2023 (or after)

• Because the application was not signed before the end of AEP, these applications are not valid AEP applications, and would require a valid SEP to be acceptable

• Remember, you will not be able to change the plan selected after the fact – so it becomes especially important to double check your work, before submitting applications during the last few days of AEP – as you may not have time to rewrite an application if the wrong plan is selected. 

If you have any lingering E-signature Applications still out there – make sure that they are signed by the client prior to Midnight on 12/7, to ensure the client is properly enrolled.

Here is where to look to see if you still have any Pending Applications needing signature:

FastApp:

Choose the “Search Application” Option.

Leave All Fields Blank – but enter a date range of 10/15/2023 – 12/7/2023  to pull up all of your AEP applications, then Click Search.

Look for any Application that shows a “PENDING” Status. These Applications are not signed!!

Remember - If you ran into an application problem, and created a duplicate application that the client did sign, you do not need both applications signed.

If you need to resend the E-signature email – simply click on the “+” Icon on the left margin and choose “Release New E-Signature Email”

Enrollment Hub

On the Workbench – Choose the “Enrollment Applications” Tab. Each enrollment will appear with a status.

If its GREEN – and shows “Submitted – eSig Signed”  - The application is signed and submitted

If its ORANGE – and shows “Pending Esig” – The application is not signed!

If you need to resend the E-signature email – simply click on “ReSend eSig” Button.

After clicking on the link, the client must Confirm their First Name, Last Name, Date of Birth, Home Zip Code, and Medicare ID #.

The client must complete these entries, and it MUST MATCH what is on the application for them to be able to proceed with the signature.

If the client is getting “LOCKED OUT” of the application – it is because their entries are NOT MATCHING THE INFORMATION ON THE APPLICATION

Work with your client to verify that:

• They are keying in their name the same way that you keyed in the name on the application.  Watch out for prefixes/suffixes, such as Jr./ Sr. / Dr., etc. 

• The Date of Birth is entered in MM/DD/YYYY format including the slashes

• The Medicare # is being entered the same as how you keyed it into the application. 

• Make sure they are not entering in the hyphens “-“ as it appears on the card
• Watch out for 0’s which may be mistaken for the letter “O”
• Make sure they are not entering in the old SSN # based Medicare ID #

If you are experiencing any problems with completing an enrollment – please contact Humana for assistance.