Compliance

Humana's Last- Minute Application Tips and Rules

With the end of AEP right around the corner, Humana has some last minute application topics.

If you need a last minute paper application enrollment, the downloadable, printable SOA, Standard Application, DSNP Application, and CSNP Pre-qualification forms are attached.

Sometimes during the last day of an enrollment period, Humana systems are overloaded by the volume of activity.  If this happens, and you need to use Enrollment Hub for an Electronic or Telephonic Signature for a last minute enrollment, please try using this link to access Enrollment Hub Directly (instead of through Vantage):

Reminder: Social Security Numbers are Required on Marketplace Applications

 Please read below for requirements about Social Security Numbers provided by Healthcare.gov.

Marketplace Compliance Reminders for Agents and Brokers

The Centers for Medicare & Medicaid Services (CMS) would like to provide the following reminders about Marketplace requirements to agents and brokers:

Compliance Reminders for Agents and Brokers

Please take a moment to read the below consent and application review documentation requirements for agents and brokers. 

Important AEP Marketing Reminders

As we prepare for AEP, we want to remind all of our valued agents of a few critical things related to marketing.

CMS Updates Medicare ID Card Usage

Use of Medicare ID card in marketing materials - CMS prohibits the use of the Medicare name, logo, or products in a misleading way. It must be clear that the entity being represented in the material is not Medicare or representing Medicare or the Federal Government.

The Medicare ID card can be used in materials as long as CMS has given prior authorization to use it, and it is not misleading.


Follow the process below for obtaining prior CMS approval:

  1. Send an email to the This email address is being protected from spambots. You need JavaScript enabled to view it. ( This email address is being protected from spambots. You need JavaScript enabled to view it.) outlining how the Medicare ID card image will be used and in what materials.
  2. After submission, you will receive either an approval or disapproval from the CMS marketing mailbox.
  3. If approved, you need to upload the email approval along with the actual piece to Compliance for the review process.

 

If you have any questions, call us today at 866-568-9649!

You may also email our Compliance Department at This email address is being protected from spambots. You need JavaScript enabled to view it.

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