Check Out Cigna's New & Improved Provider Directory

Cigna Healthcare has rolled out its updated provider directory, improving your selling experience. The best part? You don't need a new URL to access the directory. You can continue to access the provider directory the same way you always have. Click here to view it now.

For a complete list of the changes and improvements, see below.

Improvements you can expect to see in our new provider directory:

  • Providers can now be found by name with the plans they participate in.
  • Users can now search for all providers in a Medical Group or Group Practice just by typing in the name when searching.
  • The new map feature allows you to expand or narrow your search for a provider by zooming in or out on the screen.
  • The provider search results can be sorted alphabetically from A-Z or Z-A.
  • NPI numbers are now available.
  • Provider/facility issues can now be reported directly on the site.
  • A link to a PDF to report issues is available at the bottom of the search. 

The provider profiles now include: 

  • Hospitals the provider is affiliated with.
  • Specialties (which are now described using common language names, e.g., Ear, Nose, and Throat Doctor vs Otolaryngologist.) 
  • Spoken languages. 
  • Medicare plans accepted.
  • Practice address locations.
  • Hours that services are provided each week.

Additional updates will give users the ability to: 

  • Search for a behavioral health provider by specialty and view the clinical practice information for each behavioral provider. 
  • Search Medicare dental plans to find a dentist.
  • Find a Provider using their NPI numbers.
  • Search by hospital and see all the providers affiliated with that hospital.
  • Download and print a customized list of providers. 

If you need assistance navigating the upgrades or have questions, contact Cigna's Agent Resource Line (CARL) at 866-442-7516 or email This email address is being protected from spambots. You need JavaScript enabled to view it..



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