Check Out Cigna's New & Improved Provider Directory

Cigna Healthcare has rolled out its updated provider directory, improving your selling experience. The best part? You don't need a new URL to access the directory. You can continue to access the provider directory the same way you always have. Click here to view it now.

For a complete list of the changes and improvements, see below.

Improvements you can expect to see in our new provider directory:

• Providers can now be found by name with the plans they participate in.
• Users can now search for all providers in a Medical Group or Group Practice just by typing in the name when searching.
• The new map feature allows you to expand or narrow your search for a provider by zooming in or out on the screen.
• The provider search results can be sorted alphabetically from A-Z or Z-A.
• NPI numbers are now available.
• Provider/facility issues can now be reported directly on the site.
• A link to a PDF to report issues is available at the bottom of the search. 

The provider profiles now include: 

• Hospitals the provider is affiliated with.
• Specialties (which are now described using common language names, e.g., Ear, Nose, and Throat Doctor vs Otolaryngologist.) 
• Spoken languages. 
• Medicare plans accepted.
• Practice address locations.
• Hours that services are provided each week.

Additional updates will give users the ability to: 

• Search for a behavioral health provider by specialty and view the clinical practice information for each behavioral provider. 
• Search Medicare dental plans to find a dentist.
• Find a Provider using their NPI numbers.
• Search by hospital and see all the providers affiliated with that hospital.
• Download and print a customized list of providers. 

If you need assistance navigating the upgrades or have questions, contact Cigna's Agent Resource Line (CARL) at 866-442-7516 or email This email address is being protected from spambots. You need JavaScript enabled to view it..