Aetna's New E-App Signature Method

Starting July 7th, Aetna will offer an authorization code signature option for E-Apps in their Aetna Quote & Enroll tool. This will replace the security question signature option.

You will have an option to send a system-generated authorization code to applicants by email or by text message (SMS).

How the authorization code signature works

  • The applicant will receive their unique six-digit authorization code (by email or text).
  • The applicant will share that authorization code with the agent.
  • The agent will enter that authorization code into Aetna Quote & Enroll.
  • Once our system validates the code, the agent can proceed to the Sign & Submit section.

The existing security question signature option will remain available until July 20 to allow time to transition to using the new authorization code signature option.


If you have any questions, please call us today at 866-568-9649!


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