Cigna's Updated Rules of Engagement

Cigna has released updated Rules of Engagement as of October 1, 2022, that includes important information regarding new CMS regulations.

Here are the changes you can expect to see:

Call Center Guidelines

  • Page 39: Updated with new CMS guidance.

Compensation Rules: 

  • Pages 63: Updated "Value Based Enrollment Health Risk Assessment (VBE HRA)" content.
  • Page 64: Added section for Cigna's new "2023 Value Based Enrollment Program"
  • Page 67: Updated "Plan Change Scenarios" for Cigna Legacy Arizona HMO.
  • Pages 68-69: Updated "Renewal Compensation Prior Effective Years" content.
  • Page 72: Added section for Cigna's new "Commission Inquiries and Audits" process.
  • Page 73: Updated "Assigning Commissions to a Personal Business Entity" content.
  • Page 75: Added section for Cigna's new "Servicing Status" option.

Key Acronyms and Terminology: 

  • Page 5: Updated acronyms and terminology.


  • Page 14: Updated resource links.
  • Page 53: Updated resource links.

Recruitment and Onboarding: 

  • Page 15: Updated "Licensing and Appointments" content.
  • Page 18: Added disclaimer to Annual Training and Certification.
  • Page 21: Added a new disclaimer to "Selling with Integrity" course.


  • Page 83: Added additional resource information

TPMO Responsibilities: 

  • Pages 48-50: Added new section with CMS requirements for Agents and Agencies

Remember to review the updated Rules of Engagement located on Producers' University. Once you have signed in, you can click this link to access the document directly.

If you have any questions, call us today at 866-568-9649!


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