Aetna: Member ID Card Mailing Delays

Aetna: Member ID Card Mailing Delays

Aetna's print vendor for member ID cards is currently experiencing a 5-7 day delay in processing ID cards, due to a higher than normal impact from COVID-19. The vendor expects to resolve this delay by February 1.

It's easy for members to print their ID card online

If a member needs a copy of their ID card before it arrives in the mail, they can download and print it from their account by signing in to the secure member side of

If you have questions, call us today at 866-568-9649!


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2401 Sardis Road North, Suite 110
Charlotte, NC 28227

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